![]() ![]() If Neptune does not put the money back into my escrow account before Mamy monthly mortgage payment will go up because my property taxes are due and There will be not enough money in my account to pay it. Neptune refuses to reimburse me even with proof my mortgage company called and attempted to speak with them. I have tried to reach out to both my mortgage company and Neptune to help resolve this matter but have had no help. when I got to look it over I saw that they had changed the house to being on a slab foundation that is not correct and I did not make this change. When I renewed my policy I asked to see my documents and it took several attempts to reach anyone. Neptune has made changes to my policy without my knowledge that is incorrect and could put me at great risk for falsifying or misleading information that the title company wrote on all the final paperwork stating the house was on a raised foundation which is correct. The Neptune flood has taken more than 2 payments for 1 calendar year. They do not offer other payment options.įirst transaction date -$1,322.63 Second transaction 12/2022- $1,177 *First Transaction *Second Transaction 12/2022 *Third Transaction - $1,030.17 My Insurance policy states, payments to your escrow account are to only be taken out once a year usually around November and any changes to policy must be told to customers with written consent. I would also want to be paid back the convenience fee. I will incur interest fees on my credit card if I wait until Neptune refunds me. The transaction was canceled within 30 minutes. She is rudely repeating that they have to hold onto my money for services I canceled within the correct window.I would like my premium refunded immediately since Neptune has no reason to hold on to it for 14 days. ![]() She is also telling me that she can't expedite the refund in any way. ***** is telling me that this is common practice and she is sorry that I never experienced it before in a similar cancellation situation. They will have to hold on to the amount for 14 days to ensure they have it to return it. This is unacceptable! I called Neptune and spoke with *****, who insisted they can not refund me the money because they don't have it yet. I will have to pay my credit card before they return my funds incurring a double payment. However, the convenience fee will not be returned to me and the premium charged to my credit card will be refunded in 30 days. The policy was canceled within 30 minutes. The agent also told me that if I am not happy with the terms of the policy and the charged fee she will cancel the policy immediately and I will be refunded the premium amount. The agent called me back saying that a convenience fee of 19 dollars was charged at the time on top of the premium. My agent paid the premium in full with my credit card. I also understand that my agreement to be contacted is not a condition of purchasing any property, goods or services, and that I may call to speak with someone about obtaining an quote.On I purchased flood insurance from Neptune through my agent ****** Insurance. I further expressly consent by electronic signature to being contacted by telephone (via call and/or text) for such marketing/telemarketing purposes at the phone number I provided in this form, even if my phone number is listed on a Do Not Call Registry, and I agree that such contact may be made using an automatic telephone dialing system and/or an artificial or prerecorded voice (standard call, text message, and data rates apply). Marketing Partners, or by one or more agents or brokers of your partners for marketing purposes to discuss my interest, including offers of, at the phone number and/or email address I have provided to you in submitting this form. Not in State Claim Notice AGE Confirmation By clicking Get My Free Quotes and submitting this form, I affirm that I have read and agree to this website's I also understand that my agreement to be contacted is not a condition of purchasing any property, goods or services, and that I may call to speak with someone about obtaining an quote. ![]() By clicking Get My Free Quotes and submitting this form, I am providing express written consent to being contacted by you, ![]()
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